Intake Information for New Applicants

New Applicants

Call us toll free at (800) 454-3627 otherwise dial (845) 634-3627,
Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding holidays.

What to Expect When You Call

You can call the hotline during the hours indicated. We will determine whether you are eligible for our services. If you have an emergency matter that requires immediate advice, our intake worker will arrange for you to talk to someone that day. Otherwise, we will schedule you for a later call back appointment with one of our advocates.

Be prepared to answer questions about:

  • Yourself and your finances.
    This information is necessary for us to make sure you are eligible for our services.
  • Members in your household.
  • The type of legal problem you are having.
  • The names of parties involved.
  • Court name and location if applicable.
  • Dates you received court papers.
  • Type of court papers and case number.
  • Dates you may be scheduled for court.

Have a paper and pencil ready to take notes. Be prepared to read the documents to the intake person if asked.

If you are calling about another person and the legal problem is not yours, we may not be able to help you. We will assist you if the person who is having the problem is unable to call us due to a disability or if you are the legal representative for that person (e.g., he or she is a minor or legally incompetent, or you have a power of attorney for that person). If the person with the legal problem is unable to call, please inform the intake paralegal when you call. In all other situations, please have the person with the legal problem contact us.

LASRC intake paralegals do not provide you with legal advice on the phone.

ALL calls are strictly confidential. Your information will not be shared with anyone outside of LASRC unless you give us permission and there is a legal reason for doing so.